The Company
Carbonite delivers easy-to-use, affordable online backup services for consumers
and small business worldwide. During the past three years Carbonite has acquired
nearly half a million customers in over 100+ countries through direct marketing
and channel partners including major PC manufacturers, retailers / e-tailers,
ISPs and other software companies. Carbonite's vision is one in which its
products are available everywhere and become the choice for PC and Mac users
worldwide.

Founded in 2005, Carbonite employs 80 people at its Boston headquarters (across
the street from the public gardens). Our founders have worked together to build
multiple, successful New England technology companies.

Our substantial revenue and subscriber growth (which has accelerated in the last
two quarters in spite of global economic conditions) is the result of having
effectively addressed an important need in a large market through proprietary
technology, a compelling customer experience and effective execution. We have
ambitious goals and are passionate about making Carbonite a major success story.
Attracting and retaining the right talent will be critical to meeting these
objectives.

The Engineering Team
Carbonite employs a top-notch team of experienced engineers. We enjoy working
together as a team and pride ourselves on delivering high quality products that
delight our customers and meet the ever-changing needs of our business. 
We are results-oriented and enjoy working in a fast-paced business in which our
success can be measured on a daily basis by subscriber acquisition and
retention. We truly enjoy what we're doing, try to have fun while doing it, and
are careful to make sure that the team works at a sustainable pace.

In spite of our rapid growth, we've been able to retain an entrepreneurial
outlook and attitude. There are many areas of opportunity in which new team
members can have significant impact on the business. We need very smart,
energetic and driven people to help us continue to build what promises to be a
great company and brand. If Carbonite sounds like an environment you'd like to
work in, and you're smart, driven, and can get things done, we hope you'll join
us!

The Position
The Interaction Designer will join the newly-formed User Experience group within
our Engineering organization. He or she will report to the User Experience
Manager and work closely with both Product Management and Engineering to create
user-testable prototypes. The Interaction Designer will assist with usability
testing, serve as our resident design expert, and help teach others in the
organization about UX best practices.   

Desired Skills and Experience
•	Master's Degree in Human-Computer Interaction, Cognitive Psychology,
	Human Factors/Ergonomics or similar discipline or equivalent
	experience
•	Five or more years’ experience in the usability field
•	Expert in user-centered design principles 
•	Front-end HTML development skills (HTML / CSS / Javascript) a big plus
•	Graphical design skills a plus
•	Experience in user testing
•	Experience working in an AGILE development environment a plus

Your Primary Objectives
First 3 months
•	Come up to speed quickly on all of Carbonite's products and become an
	expert on the user experience for each
•	Understand the existing strategic vision, product roadmap and
	usability-related projects underway
•	Develop wireframes and prototypes based on user and business
	requirements for 1-2 projects 
•	Consult on specific usability challenges, provide design guidance, and
	run usability tests on solutions.

4 to 12 plus months
•	Provide tangible design improvements in new products the evolution of
	our existing product line, by developing their user interface and
	measuring success in the field.
•	Identify critical usability considerations for our major product offerings
	and web interfaces, recommend significant design improvements, and
	work closely with the team to bring the improvements to market.
•	Gauge the ease of use of interfaces and how well interfaces meet
	business goals
•	Perform heuristic usability reviews
•	Assist with usability testing
•	Make prioritization recommendations for suggested UX improvements
•	Work with graphic designers, front-end and back-end developers to
	identify and implement UX improvements

Key Challenges You Will Overcome
•	Coming up to speed rapidly on products' user experience and
	development process
•	Integrating your work seamlessly into our Agile development cycles
•	Helping to foster a user-centric design culture at Carbonite
•	Balancing UI improvements with tight development timelines and
	technical constraints

How Your Success Will Be Measured
•	Quality of  wireframes and user-testable prototypes
•	Ability to create usable designs based on established design principles
	(usability will be assessed through user testing)
•	Ability to work closely with engineering to make changes in the product
•	Ability to integrate yourself into the organization and work effectively in
	a cross-functional team

Characteristics that will make you successful at Carbonite
•	Passionate about usability and well-versed in its principles, concepts
	and literature
•	Test and data driven
•	Very smart, driven, gets things done
•	Roll-up-your-sleeves attitude
•	Results-oriented
•	Detail-oriented
•	Works well with different functional groups (w/ Product Management,
	Engineering, etc.)
•	Communicates effectively and appropriately: good news fast, bad news
	faster
•	Highly organized, able to multi-task