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Client Manager (#1996)

Local Strategic Consulting and Technology Firm

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Position Summary:
A strategic consulting and technology firm seeks a professional with experience
in creating and implementing internet strategies to develop and serve strategic
marketing services and technology engagements with corporations and
institutions, nonprofit organizations, and political candidates and
organizations. Typical engagements involve such client goals as building
membership and constituent lists; raising funds; building public awareness for
products, candidates, and causes; and driving participation in specific campaign
activities.

This full-time position requires strong communications skills and confidence,
experience in selling and delivering services within corporations and
institutions, and understanding of the principles of direct marketing and how
they are applied over the Internet.  This is not an entry-level position;
candidates with significant client-facing program management experience in a
professional services field will be strongly preferred.
There are two positions, one located in New York and one in Washington, DC.

Primary Responsibilities:
•	Client management. Serve as the primary point of contact for a portfolio of
client accounts on a long-term or short-term basis, marshaling resources from
within and outside the company to determine the objectives of each client,
develop a plan to execute against them, ensure that expectations are set and
met, and leverage client satisfaction into future revenue opportunities. 
•	Program and project management. The position involves significant program and
project leadership responsibilities, including planning and scheduling, cost
estimating, and delivery management. 
•	Delivery. Provide creative and strategic services to clients, such as
copywriting, data analysis, site content creation, implementation, testing, and
online outreach. Lead meetings, both client-facing and internal, and produce
follow-up documentation. Develop strategies that address client objectives;
develop tactics that further those strategies; and develop action-oriented
planning and working documents and other communications that express those
strategic and tactical ideas clearly and convincingly. Write and produce
client-facing proposals and memoranda, presentations, strategic plans, and other
materials, both independently and in collaboration with other employees and
representatives. 

Secondary Responsibilities:
•	Sales support. Provide support in targeting, pursuing, and closing engagements
with corporate, institutional, political, and nonprofit association clients, by
presenting the capabilities of the company accurately and compellingly and
helping to make the case for retaining the company. 

Required Qualifications:
•	3+ years experience in a professional services field (such as public relations
or marketing strategy consulting) in client services, sales and marketing, or a
related area of responsibility.  Candidates with directly relevant program
development and client relationship management experience in a professional
services field will be preferred
•	Experience in selling and/or delivering Internet-based marketing programs 
•	Bachelors’ degree required 
•	Excellent written and oral communication skills 
•	Team orientation 
•	Attention to detail 
•	Some technical experience with Web technologies, content management systems,
etc., or the necessary facility and willingness to learn, in order to be able to
communicate clearly and accurately about the company’s products and capabilities


Compensation:
Compensation will be commensurate with experience and qualifications.  This
strategic consulting and technology firm offers a competitive benefits plan to
its full-time employees.  This strategic consulting and technology firm is an
equal opportunity employer.
Applications will be accepted until the job is filled.  Please include a cover
letter, resume, list of references, and a salary history.
*Please no agency calls and no agency resume submissions will be accepted.

Industries:
Consulting, Internet, Marketing
Functions:
Level:
Associate
Experience:
At least 3 years
Compensation:
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Company Size:
10-100 employees

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